tag:blogger.com,1999:blog-3045788944130546331.post3351663064505918551..comments2019-01-14T12:15:10.068-05:00Comments on Crossfusion: Seven Things Car Dealers Should KnowJohn Partridgehttp://www.blogger.com/profile/02271702233484025459noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-3045788944130546331.post-2254714307494437752013-07-01T20:31:01.511-04:002013-07-01T20:31:01.511-04:00Thank you for your comments. I wasn't half as...Thank you for your comments. I wasn't half as put off by her insistence that we test drive the car as I was by the attitude she displayed when we made it clear we wanted to know the price first. My wife was so annoyed by the saleswoman's attitude that I doubt she would have bought the car if it had been free...<br />John Partridgehttps://www.blogger.com/profile/02271702233484025459noreply@blogger.comtag:blogger.com,1999:blog-3045788944130546331.post-83320072323214700882013-07-01T16:52:59.992-04:002013-07-01T16:52:59.992-04:00One other observation about your comment concernin...One other observation about your comment concerning the woman insisted you drive the car first: this was almost certainly a policy instituted by her sales manager. Auto salespeople are universally told to follow a fairly tightly scripted sequence, and skipping the test drive would likely earn here a pretty harsh scolding from her boss.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3045788944130546331.post-49571138674426577012013-07-01T16:40:55.301-04:002013-07-01T16:40:55.301-04:00Interesting read, John. The retail automobile bus...Interesting read, John. The retail automobile business is a dinosaur that needs to evolve or die. I sincerely hope that Tesla's efforts to chip away at the franchise laws in most states will force much-needed change is this horrible, abusive industry. I spent six horrible years trying to change it from the inside, and can tell you the worst stories you can imagine about auto sales abuses are only the tip of the iceberg.<br /><br />On the subject of auto financing: never, ever, EVER tell an automotive salesperson that you are a "cash" buyer. Finance represents a major profit center for the dealership, and losing the opportunity to make any revenue in the business office (the "back end" of the deal) means that they must make every effort to make up that deficit in the sales office (the "front end" of the deal). <br /><br />When pressed, offer only that you have your financing "arranged," but that you will offer them the opportunity to win your financing business. Fill out a credit application, if they insist. Only after the final sales price is determined do you say "we've decided to pay cash for this car." Chances are that they will pitch a fit and try to renegotiate; if they do, leave. That is a clear sign that this was a dealership that does not deserve your business.<br /><br />Anonymousnoreply@blogger.com